Posts Tagged ‘A to I’
The Pen That Survived the Miracle on the Hudson: A Leadership Lesson in Affinity
I lost my Montblanc pen on January 15, 2009. It was my “closing pen.” The pen that I used to ask my clients to approve agreements. I bought that pen in 1994 when I was in enterprise sales for ADP. I did not think about it at the time. When US Airways Flight 1549 hit…
Read More
Beyond Revenue: How to Build a ‘Resilience ROI’ That Sustains Your Business in a Crisis
Most leaders measure return on investment in revenue. In margin. In market share. But there is another ROI. One that does not show up on a balance sheet. One that cannot be captured in a quarterly report. It is the Resilience ROI. And it is the one that actually determines whether your organization survives the moments that matter. …
Read More
Beyond the Parka: How Canada Goose Lost Its Altitude
In this corporate case study, I review Canada Goose’s retail strategy and the Resilience Framework Needed to Navigate Sudden Market Disruption. There are moments in business when the issue before a leader looks financial, but the real test is leadership. That is where Dani Reiss, Chairman and CEO of Canada Goose, appears to be right now. Canada…
Read More
Turn Adversity into Success: A Proven Resilience Strategy for Leaders
On January 15, 2009, I stood on the wing of US Airways Flight 1549 as it floated on the Hudson River. The water was freezing. The air was thick with fear. And the only thing I could think was: what’s my next best move? That day, I learned that adversity isn’t the end of the…
Read More
Make AI the Wingman to the Real AI
Over the past four years, I’ve frequently written and spoken about the concept of a “wingman” and its significance. On August 6, 2021, I experienced firsthand the importance of having a wingman when I participated in my first NYC Seal Swim, crossing 3.1 miles from Liberty State Park, NJ, to NYC. Embracing that uncertainty, having…
Read More